Frequently Asked Questions

Are the products pictured exactly what I’ll be getting?

Our product photos are taken on-site with our own stock, meaning that what you see is what you get! Occasionally, in the event that we add a new product to our catalog before we can photograph it, you may see an exact model image. In that case, the photo will be marked as such.

What kind of guarantees are there about the products?

Whenever possible, we work with manufacturers who are ISO 9001 and SAE J2530 certified - the best independent certifications possible. We inspect all automotive wheels and other products that enter our warehouse, and maintain rigorous quality standards on all our OEM-replica wheels. We have a 30-day return policy and offer warranty protection on most items. In the event that a manufacturer's warranty is not available, we also offer product protection plans on eligible products through our partnership with Extend, which include both extended warranties and road hazard protection plans. Visit Returns to learn more about about our policies and warranty information.

Are your prices the lowest available?

We know how frustrating it can be to have unexpected car maintenance expenses, so we always strive to offer the most competitive prices we can on all our products. We also offer free home/ground shipping and volume-based discounts are available, as applicable.

Do you offer any coupons or discounts?

We do occasionally run sales, offer discounts, or have available promotions. Valid offers come only directly from our website, social platforms, or direct company communications. WheelerShip is not responsible for and will not honor any offers, coupons, discounts, or promotions found on other sites. Please be advised that WheelerShip does not participate in, is not affiliated with, and does not associate with any other website or company that offers coupons for retailers all over the internet (Coupon Cabin, RetailMeNot, Honey, Rakuten, etc.). 

We are also proud to partner with Affirm to offer our customers payment flexibility with buy now, pay later options. Please click here to learn more about buy now, pay later with Affirm.

How will I know my credit card information is safe when I make a payment?

We rely on SSL (Secure Sockets Layer) technology to encrypt all payment information. This rigorous security measure uses two-keyed encryption layers to ensure the highest standard of digital safety for your purchase.

Where are you located?

New York, New Jersey, Ohio, and Illinois!

Do you offer discounts to wholesalers?

Yes! If you believe you qualify as a wholesale distributor, contact us directly at (877) 788-8283 and select Option 2 or click here to register for an account.

Can you tell us about Bolt Checkout?

Sure can! Keep reading...

What Is Bolt?

Bolt is our checkout partner that helps us offer a faster, more secure shopping experience. Once you create a Bolt account, you’ll unlock access to One-Click Checkout and easier login. 

How do I create an account?

While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info. The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds.

I already have an online account. What's changing with Bolt?

With Bolt, we’re pleased to offer:

• Fast & secure One-Click Checkout
• A simpler login experience through text verification. No more pesky passwords needed. 
• Encrypted account protection so you can shop with peace of mind
• One account used across the Bolt Network, so you can shop seamlessly across hundreds of brands

How can I check out using my Bolt Account?

When you’re ready to check out, all you’ll need to do is enter the verification code sent to your phone or email. This code allows us to offer a secure, One-Click Check out experience and replaces your account password.

Can I still checkout as a guest?

Yes! Guest checkout is always available. You do not need an account to checkout, simply click “continue as guest” during checkout.

How is my data kept secure?

Shoppers’ trust and safety are important to us. By creating an account, Bolt ensures that shoppers’ personal details are secure. Learn more about how Bolt provides shopping with peace of mind.

Where do I learn more about Bolt?

Head to Bolt at bolt.com/shopper.