FREE GROUND SHIPPING + ONE-YEAR WARRANTY ON WHEELS
Return Policy
Returns & Replacements
If for any reason, you are unsatisfied or simply no longer need the item, we accept returns within 30 days of purchase, as long as the item remains in the same condition as it was received. We do not charge restocking fees; however, you are responsible for the shipping cost unless the item is found to be defective or mistakenly shipped.
THE RIGHT TO RETURN ANY MERCHANDISE IS FORFEITED ONCE THE ITEM HAS BEEN INSTALLED OR MOUNTED.
Some of the common alterations to the wheel that void the return policy are, but not limited to:
- Mounting the wheel to a tire;
- Mounting the wheel to a vehicle;
- Installing a valve stem on the wheel;
- Installing wheel weights to the wheel;
- Painting or sanding;
- Damage from an attempted installation or balancing.
Items must be returned in the original packaging. Please contact our Customer Care Team to set up an RMA. Please provide pictures and as much detail as possible. Contact us by phone at (877) 788-8283 or by email at support@wheelership.com. Once an RMA is set up, a return label will be sent via email, and the package will need to be dropped off at a local UPS/FedEx facility, UPS/FedEx Authorized Shipping Outlet or with a UPS/FedEx driver.
Warranty
WheelerShip provides a one-year full product warranty on all our replica wheels. This covers manufacturer’s defects related to finish and workmanship.
All replica wheels provided for sale on our site are warrantied to the purchaser to be free of manufacturers’ defects for one year from the original date of purchase. If you believe you have a warranty claim, please reach out to our Customer Care Team at support@wheelership.com. You will be required to provide photographs of the front and back of the wheel, in addition to photographs of the defect(s). You will also be required to return the defective merchandise to WheelerShip, at no return shipping cost to you.
WheelerShip does not acknowledge any and all other warranties, whether expressed or implied, including but not limited to all warranties of merchantability and fitness for a particular purpose.
WheelerShip’s liability is limited to replacement of or full refund for the defective replica wheel. We are not responsible for damage caused by incorrect handling, installation, or modifications of any kind. We are also not responsible for any labor charges or any other miscellaneous expense related to the installation or use of our replica wheels.
Please note WheelerShip will not replace or repair replica wheels that have been subject to misuse or outright abuse, which includes but is not limited to the following:
- Surface damage due to neglect, road salt, harsh conditions, or improper wheel cleaning (including the use of abrasive brushes or damaging chemicals)
- Surface damage that occurred during improper tire mounting and installation (including improper tool usage and damage caused by wheel weights) or improper center cap installation or removal
- Impact damage such as bends, cracks, etc.
- Exceeding the maximum wheel load weight, or using an oversized tire
- Accidents that result in nicks, scratches or other surface blemishes
- The use of spacers or adapters of any kind
Aligning with the same terms and conditions, WheelerShip also offers a one-year limited warranty on reconditioned wheels and a 90-day warranty on lighting products to cover manufacturer's defects.
Extend Product Protection Plans
WheelerShip has partnered with Extend to provide simple, peace-of-mind protection for the products you love. Extend bundles your product with an affordable, modern, easy-to-understand protection plan--so your stuff is covered, even after manufacturer warranties expire. Add an Extend protection plan to your purchase during checkout to protect your goods from mechanical and electrical failure, power surges, accidental damage, and more. WheelerShip offers both extended warranties and road hazard protection plans, which cover you for irreparable damage from road obstacles such as potholes, debris, nails, glass, and more. Learn more about Extend product protection plans here.