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Extend Product Protection

Extend Product Protection

WheelerShip has partnered with Extend to provide simple, peace-of-mind protection for the products you love.

Extend bundles your product with an affordable, modern, easy-to-understand protection plan—so your stuff is covered, even after manufacturer warranties expire.

Add an Extend protection plan to your purchase during checkout to protect your goods from mechanical and electrical failure, power surges, accidental damage, and more.

Why should I add Extend protection?

Forget the frustrating logistics of outdated extended warranty providers. Extend has your back.
Pay one flat rate at checkout and Extend will work directly with us to get your product replaced
quickly should something bad happen to it. No strings, no catches—everyone wins. We believe
that when things stop working, getting a replacement should be seamless and simple.

So what happens when things go wrong?

Contact Extend at customers.extend.com/claims customers.extend.com/claims or by phone at (877) 248-7707. They’ll
process your claim in minutes and send you back to us with a promo code for a replacement
product. Easy as pie.

FAQs

What is an Extend Protection Plan?

The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.

What is an Extend Road Hazard Protection Plan?

This plan provides coverage for eligible road hazards that cause your tire or wheel to be unserviceable. Road hazard incidents include irreparable damage from objects and road conditions not normally found in the roadway, such as potholes, debris, nails, glass, and more. Our road hazard protection plans are in effect from day one alongside the manufacturer’s limited warranty.

I bought a Road Hazard protection plan, but my wheel/tire is a manufacturer’s defect. Who do I contact for a claim?

If the failure did not occur as a results of a road hazard, it will not be a covered failure. If your wheel or tire fails for any other reason, please reach out directly to WheelerShip to determine if your failure is covered by the manufacturer’s warranty.

How many times can I use the Extend Protection Plan?

The Extend Road Hazard Protection Plan is a single replacement program that allows for a 1-time
replacement of a like or comparable product should it become defective.

How can I purchase an Extend Protection Plan?

A protection plan can be purchased through the participating merchant online or through their customer care team over the phone.

What products are covered?

The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan.

What do I need when I need to utilize my Extend Protection Plan?

Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.

If a product covered by Extend is replaced under the MFR warranty, does the Extend plan cover the new product?

Yes, the replacement product will continue to be covered under Extend’s protection plan.

Where is my contract ID?

Customers will receive an email after purchasing a protection plan that details:

Contract ID
Warranty Term Length
Coverage Dates
Product Name

Please contact the Extend Customer Care Team if the Customer does not receive this email at

What is the process to file a claim under an Extend Protection Plan?

Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have their item replaced:

The customer provides a contract ID, email address, or another piece of identifying information to Extend
Extend entitles (validates) contract coverage by ensuring:
- The plan is active
- The date is between the Effective & Expiration Dates
The customer will then answer a few Adjudication questions
High-level troubleshooting steps are offered
Once the claim is approved, a shipping label is generated to ship back the broken product
Once the shipping label is scanned, we will work with the customer to replace the broken item
Extend will be in constant communication with the customer to ensure satisfactory service have been given

If the Customer experiences any complications during the Claims process, what can they do?

The Customer can contact the Extend Customer Care Team in the Extend Claims Portal or via phone at 877-248-7707.

Can I cancel my Extend Protection Plan?

Yes, customers can cancel their coverage at any time.

When the customer cancels their Extend plan, what is the refund policy?

For an extended warranty plan, the customer is entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, the customer is entitled to a pro-rata refund on the unused

Need Help? Call Us

877-788-8283

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