Customer Service


    To Our Valued Customers:

    The safety of our team, our customers, and our community is our top priority here at The WheelerShip. Like so many other businesses, we have needed to make some adjustments to our day-to-day operations in the face of the COVID-19 crisis, as we follow the guidance of the CDC, in addition to our state and local authorities. We will continue to provide updates as the situation progresses.

    • Our customer service staff is working remotely during our normal business hours of 8AM EST – 5:30PM EST
    • Our fulfillment team is working hard in our warehouse to continue to serve our customers, but we are currently operating with smaller teams and shifting schedules on-site in accordance with state social distancing and curfew requirements. You may experience some delays in shipping or transit times, and while we are in constant contact with our shipping partners, at this time shipping/delivery dates cannot be guaranteed, including express & overnight packages
    • As always, we will try to keep our prices as competitive as possible. Our pricing may be more dynamic than usual, as we are learning new things every day about the impact of COVID-19 on our business

    Your patience and support are very much appreciated. We hope that you and your families, stay healthy and safe during this time.

    Secure Payment

    United States accepts American Express, Master Card, Visa, Discover and PayPal. We understand how important your information is and we have taken the extra measure to ensure that payments are securely processed using SSL technology. SSL (Secure Sockets Layer) uses a cryptographic system that encrypts data with two keys so your information is protected. When SSL is installed you will see some sort of icon, usually a padlock, in your browser window. Additionally, the address will start with an“https.”

    International Orders

    International credit card payments are not accepted through the website, but can be processed via PayPal.


    At The WheelerShip, we are serious about the protection of your personal information and your identity. Our 15-point screening process will alert us to attempted identity theft or fraud, in which case we will not only cancel the order, but alert all the appropriate authorities, as required. If for any reason you suspect identity theft or fraud in connection to an order from The WheelerShip, please contact us immediately at 877-788-8283.

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