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Frequently Asked Questions

Are the products pictured exactly what I’ll be getting?

WheelerShip takes a handful of photographs of the products in stock, meaning the image you see is exactly what you’re getting. Sometimes we’ll advertise a product before we have time to photograph it, though. In these cases, we’ll still use the exact model image until we get a chance to upload our own photos.

What kind of guarantees are there about the products?

Whenever possible, we work with manufacturers who are ISO 9001 and SAE J2530 certified - the best independent certifications possible. We inspect every wheel and product that enters our warehouse, and maintain rigorous quality standards. Anything that doesn’t meet your expectations can be returned with no questions asked. We also offer a 90-day limited warranty on wheels sold. Please see return policy & Quality Guaranteed for more information.

Are your prices the lowest available?

We strive to offer the lowest possible prices to our customers. While our prices are definitely competitive, we do maintain a higher quality control level than some other retailers, resulting in occasionally having higher prices. In order to offset this, we have created a money back core exchange program to decrease the end cost for our customers, and make sure that old wheels are dealt with in environmentally-friendly ways.

How will I know my credit card information is safe when I make a payment?

We rely on SSL (Secure Sockets Layer) technology to encrypt all payment information. This rigorous security measure uses two-keyed encryption layers to ensure the highest standard of digital safety for your purchase.

Where are you located?

Our main office is located at 1 Garvies Pt Rd, Glen Cove, NY. We have several partnering distribution warehouses located strategically across the US, allowing for quick shipping to anywhere in the country.

Do you offer discounts to wholesalers?

Yes. If you believe you qualify as a wholesale distributor, contact us directly at 877-788-8283.